Order tracking for online purchases, simplified
A high-fidelity prototype exploring a centralized solution
Side project
Product Design
2024
Problem
Today's e-commerce customers are bombarded with a multitude of notifications across different channels when they complete a purchase, many without the option to unsubscribe or turn-off. Tracking orders involves sifting through emails, dealing with order information dispersed across different e-commerce pages and navigating unique agency pages.
The problem is exacerbated for those who shop on several e-commerce platforms or have different accounts for personal and professional use. This scattered approach makes order management a chore for them.
Tracking orders involves sifting through emails, dealing with order information dispersed across different ecommerce pages and navigating unique agency pages.
Approach
With this in mind and based on what I knew from my experience working in e-commerce, I explored a centralized solution where all relevant order information is in one place, within a single component. I aimed to minimize noise and cognitive overload, and to allow customers to customize their notifications.
I designed and prototyped an experimental component in high fidelity to facilitate user testing and ensure it conveys the feeling of a final product.
Solution
All your order info
in ONE place
Features
Customized notifications
Tailor notifications to stay updated only on what updates matters most to you.
Actions when needed
Each stage is tailored ensuring you have the most relevant and helpful actions exactly when you need them.
Scannable User Interface
UI prioritized for clear status updates, fast interactions, and fluid animations.
Ready for an AI paradigm
This approach is perfectly suited for a paradigm where users initially interact with e-commerce via chat, whether through text or voice, and then, by integrating streaming UI technology seamlessly into the chat interface the user interactions are significantly enriched.